
Help center
Table of Contents
General
Find detailed manuals and instructions for setting up and operating your HanWei equipment, ensuring you get the most out of your products.
Get step-by-step guidance on resolving common technical issues with our equipment, helping you minimize downtime.
Browse our frequently asked questions to find quick answers to common queries about our products, services, and support.
If you need more assistance, our technical support team is available to help. Reach out to us via phone or email for personalized help from our experts.
Products
Our drilling rigs provide power, durability, and intelligent control for safe, efficient mining in complex coal seams.
Our accessories enhance drilling rig performance, built to withstand harsh conditions and ensure long-lasting efficiency.
Customization
Contact us with details about your project and customization requirements.
Our technical team will work with you to understand your needs and develop tailored solutions.
Once confirmed, we’ll begin production and deliver your custom solution, ensuring timely support and seamless integration into your operations.
Payment
We accept secure bank transfers for international and domestic payments. Our team will provide the necessary banking details upon order confirmation.
For larger transactions, we can process payments through a Letter of Credit, ensuring secure and reliable transactions for both parties.
We also accept telegraphic transfers, a quick and secure method to settle payments internationally.
Shipping
Shipping times may vary depending on your location and the type of product ordered. Standard delivery times are typically between 2-4 weeks, while custom orders may take longer.